Just got home Internet access for the first time in four days, due to an idiotic snafu from a company I shall demonize shortly. (YES, I'll call 'em out!).
Although I am a registered Republican, I am far from a conventional GOPer, having voted Libertarian numerous times, and having frequently skewered giant, bureaucratic corporations. After all, isn't the stereotypical Republican supposed to be in the vest pocket of big business and endlessly sucking up to the multi-nationals? Big business can be as bad as big government, IMO. But I digress.
AT&T is the latest to incur my wrath. Back in the 1990s, long before anyone in my family purchased a cell phone, and when telecommunications competition was in its infancy, I had some horrendous experiences with AT&T. They would lure me into a calling plan that seemed like a good deal, then change the rules in the middle of the game. There was always fine print, or there were loopholes or clauses that would come back to haunt you. (Hate to say it, but this type of deception seems all too commonplace among cell phone companies, too.)
Compounding matters, customer service with AT&T was abominable, and still is. It was typical to get an automated answering machine and have to punch in numbers to slog through the speech synthesis maze. If I did get a real, live humanoid on the other end of the line, the person usually was clueless or would transfer me to someone else.
Fast forward 15-20 years, and things haven't changed much. In April 2008 we terminated our land line and elected to go with cell phones only. Not only has it saved us, oh, close to $2,000 since then; it has also freed us from being pestered by telemarketers, solicitors and my alma mater begging for money. But alas, we still ended up interacting with AT&T.
For several years, we had DSL Internet service through a small, Michigan-based company. Due to some technological changes, the company was not able to continue providing the service after September 2010. My wife signed up with AT&T DSL because of a great introductory offer.
The problem was, the company then started billing us at a higher rate than what we'd signed on to. When my wife called to complain, the customer service rep didn't have a record of us as a subscriber.
She got the runaround. "Oh, that must have been done through our such-and-such program... We don't have access to their records" or some such mumbo-jumbo. So this nonsense went on for a couple weeks until we finally got it sorted out. Things were okay for a year or so. Then we started getting double-billed, with different return addresses on the envelopes.
My wife entered the fray once again, calling different numbers, getting transferred around, incredulous that in 2011, a gigantic corporation that has been around for more than a century is this disorganized. Take the old saying, "one hand doesn't know what the other hand is doing" and expand it. With AT&T, it seems that several sales divisions or marketing programs don't know what their corporate counterparts are doing, and have no way to find out. The data bases apparently are "stove-piped," to use an old intelligence term.
Methinks AT&T has been plagued by the same, unwieldy forces and insular culture that nearly unraveled General Motors: Too many years of being king of the hill caused its executives to get complacent, arrogant and aloof -- utterly out of touch with those who pay their salaries. "The customer is king" was snuffed out by the whole world revolves around us and will genuflect at our feet.
It is astounding that a corporation as inept and incompetent as AT&T can continue to survive. And believe me, I have heard from many others who have had similar travails with this big buffoon.
Now, the coup de gråce: AT&T turned off our DSL either late Tuesday or early Wednesday. It is now Saturday night, and our Internet still is not working. The company says it will restore service on Tuesday. This is ridiculous.
Fortunately, our neighbor across the street gave us the password to use their wireless until we get our Internet service restored.
A second go-around with AT&T is like marrying someone you divorced years ago, thinking THIS TIME it will work, and then the same old crap resurfaces. "This Will be the Last Time," as the old Stones song says...
CONGRATS, LEGENDS CHAMPS — The Michigan State Spartans just completed a phenomenal 10-2 regular season with a 31-17 victory at Northwestern. This was the first year the Big Ten Conference was divided into divisions, and the Spartans are the first ever Legends Division champs. They will play the Wisconsin Badgers, champions of the Leaders Division, for the conference title on Dec. 3 in Indianapolis. MSU defeated Wisconsin in East Lansing on Oct. 22. It was a close, hard-fought game. It is very difficult to defeat the same team twice in one season, so MSU could find itself on the outside looking in when it comes to getting an invitation to one of the prestigious BCS (Bowl Championship Series) bowl games. Although MSU finished 7-1 in the conference, ahead of Legends Division rival Michigan, 6-2, and MSU beat Michigan head-to-head, the Wolverines would likely be invited to a BCS game, along with Wisconsin, should Wisconsin defeat MSU next weekend. It's a bitter pill to swallow: defeating Michigan and winning the division, then watching Michigan go to a BCS game. But it could well happen, because college football often isn't fair or rational. The powers that be in college football apparently took too seriously the title of that old Talking Heads song "Stop Making Sense."
Recent Comments